TROUBLESHOOTING TIPS FOR CABLE
ANY TYPE OF CONVERTER BOX YOUR TV MUST REMAIN ON CHANNEL 3 AT ALL TIMES!
PROBLEM: NO SOUND
The MUTE button might have been pressed. Press MUTE on the remote to restore volume
PROBLEM: PICTURE; NO SOUND ON CERTAIN CHANNELS
The SAP feature on your remote is on. Press SAP button on remote control to restore
PROBLEM: NO PICTURE
Make sure TV is on Channel 3, all connections are secure. If moved TV make sure cable wire where moved to is active. If TV has picture without converter box, make sure box is hooked up correctly. If everything is correct, contact our office
PROBLEM: NO POWER
Make sure power cord is plugged in. Make sure that power cord is not connected to switch controlled by light switch on wall.
PROBLEM: REMOTE CONTROL DOESN’T WORK
Check and change batteries. Make sure no obstruction between you and TV/Converter. On remote, press CBL on remote. The CBL: button will light up when other buttons are pressed.
TROUBLESHOOTING TIPS FOR INTERNET
PROBLEM: NO POWER
Make sure PC is plugged into working power.
PROBLEM: CONNECTION
Make sure the Cat5 internet cable is plugged in firmly to the PC or router.
PROBLEM: CAN NOT SURF
If using wireless router you need to bypass router and hook directly into computer Make sure cable line connected tightly and contact Tech Support to change the MAC address.
IF YOU HAVE CHECKED EVERYTHING AND STILL NOT WORKING PLEASE CONTACT OUR TECH SUPPORT AT (325) 646-9493
TROUBLESHOOTING TIPS FOR PHONE
PROBLEM: STATIC
Make sure the phone is plugged in firmly. Loose connectors can cause static.
Try hooking up different phones. Wireless headsets are susceptible to terrestrial interference.
PROBLEM: NO DIAL TONE (WHEN SOMEONE CALLS IT RINGS BUSY)
Phone(s) in house maybe off the hook.
Cordless phone could need to be recharged due to not hanging up properly.
